FAQs

Store Hours

MONDAY: 11 AM - 6 PM
TUESDAY: 11 AM - 6 PM
WEDNESDAY: 11 AM - 6 PM
THURSDAY: 11 AM - 6 PM
FRIDAY: 11 AM - 6 PM
SATURDAY: 11 AM - 6 PM
SUNDAY: 10 AM - 2 PM

MONDAY: 11 AM - 6 PM
TUESDAY: 11 AM - 6 PM
WEDNESDAY: 11 AM - 6 PM
THURSDAY: 11 AM - 6 PM
FRIDAY: 11 AM - 6 PM
SATURDAY: 11 AM - 6 PM
SUNDAY: 10 AM - 2 PM

MONDAY: 11 AM - 6 PM
TUESDAY: 11 AM - 6 PM
WEDNESDAY: 11 AM - 6 PM
THURSDAY: 11 AM - 6 PM
FRIDAY: 11 AM - 6 PM
SATURDAY: 11 AM - 6 PM
SUNDAY: 10 AM - 2 PM

MONDAY: 11 AM - 6 PM
TUESDAY: 11 AM - 6 PM
WEDNESDAY: 11 AM - 6 PM
THURSDAY: 11 AM - 6 PM
FRIDAY: 11 AM - 6 PM
SATURDAY: 11 AM - 6 PM
SUNDAY: 10 AM - 2 PM

FAQs

Returns with a valid receipt: Unwashed, unworn, undamaged merchandise may be returned within 60 days of purchase date for a full refund.Any merchandise that has a smoke or pet odor will not be accepted for an exchange. Refunds will be issued in the original form of payment. Purchases made with credit or debit cards will be refunded to the original card. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear. 

Returns without a valid receipt: We will do our best to search our database to see if we can locate your original purchase, by using credit card information, purchaser’s name and/or email address. If we locate your original purchase and it occurred within the previous 60 days, the refund will be equal to the original amount paid and will be issued in the original form of tender.If the original purchase information cannot be located, we will be unable to process the return. In the case that we cannot locate your original receipt, you may exchange a single piece of merchandise for merchandise equal to or greater in value. If the exchanged merchandise is for greater value, the customer is responsible for paying the difference. In the case that the customer does not want to exchange merchandise for equal or greater merchandise, a store credit will be given. 

Exchanges: Unwashed, unworn, undamaged merchandise may be exchanged if the tags are still attached to the merchandise. Any merchandise that has a smoke or pet odor will not be accepted for an exchange. Merchandise may be exchanged for merchandise of equal or greater value. If the exchanged merchandise is for greater value, the customer is responsible for paying the difference.

Exceptions: Time sensitive merchandise ( including, but not limited to: Holiday designs and player specific designs), will be refunded and/or exchanged at the store manager’s discretion based on the timeframe specific to the merchandise. 

Giveaways: Are considered to be Time Sensitive and promotional and will be exchanged at the store manager’s discretion based on resalability and the timeframe specific to the merchandise.

Facial Coverings: Face Masks, Gaiters and Bandanas are not eligible for return or exchange. No exceptions. 

Artwork: Artwork may be returned or exchanged within 15 days of purchase, if the following criteria are met: The artwork is being returned in the original condition as it was purchased, including any and all packaging that it may have been purchased with. Player specific and seasonal art may only be returned at the store manager's discretion. 

All returns and exchanges are at the Store Manager’s discretion. 

If you would like to return an item and it is not worn and original tags are attached, please follow these instructions. Items may only be returned within 60 days of either online or in store purchase. Player specific or time sensitive apparel may not be subject to returns. If purchased in store, we will do our best to look up your order but otherwise you must have the receipt or store credit will be issued. 

1. Ship to: GV Art and Design 17128 Detroit Ave, Lakewood, Ohio 44107.

2. Include a small note with your email address, order number (or note if it was a gift) and if you are returning or exchanging. 

3. If you are exchanging please note what item and size you would like to replace it with if you are exchanging and include $4 for to cover returning shipping. If the item was damaged or an incorrect order, we will take care of the return shipping costs. 

4. Then please email us at gvartwork@gmail.com so we know to expect it. 

GV Art + Design does not sell or share the information you provide to us online with any outside company or third party.

GV Art + Design currently accepts PayPal, and credit cards. If you decide to pay with a personal check please keep in mind that we will not be able to ship your order until the check is cleared - about 7 to 10 business days.

Most items will ship out within 48 business hours from the time you placed your order. However order volume does vary, so please allow for 7-10 business days. We will do our best to contact you shortly after your order if there is going to be a delay in shipping due to temporary out-of-stock items. If you have any questions about an order please email us at gvartwork@gmail.com as we respond to email before any other form of communication.

PLEASE ALLOW 10 TO 14 DAYS FOR PROCESSING IF YOUR ORDER INCLUDES A SPECIAL FEATURE ITEM OR THE ORDER WAS PLACED DURING THE DECEMBER HOLIDAY SEASON, DUE TO THE HIGH VOLUME OF ORDERS.  

We will always do our best to indicate on the site if an item is available and in stock. In the unlikely case that you order a product that is not in stock we will notify you by email and you can decide whether to keep your order and wait for the item or cancel it. If there is an item not in stock and you're interested please let us know and we will do our best to get that item for you. 

If your questions are not answered in this section and you still need help or just want feedback about certain products, you can email us at gvartwork@gmail.com. Due to the amount of traffic we cannot guarantee to get to the Facebook and Twitter questions. 

In the rare instance your order should arrive damaged, you need to report the damage to GV Art + Design within 7 days of receipt of items. Please keep the original box and packing material with the damaged item since UPS needs to pick up the box for inspection. GV Art + Design can only send out a replacement after the claim has been filed with UPS.

Yes, as a design collective our services include advertising, graphic design, illustrations, photography and brand development. We can help you with your corporate identity, your big events and your company gift ideas. We would be happy to talk with you in detail or you can email us your project ideas at contact@gvartwork.com

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All compilation and content on gvartwork.com & gvetchedintime.com including its assembly, page headers, design, text, graphics, photographs, logos, etc., is the intellectual property of Etched In Time LLC and GV Art and Design LLC. This website and its contents and the site as a whole may be used only for personal, noncommercial use. All worldwide rights, titles and interests are reserved.